My Bill

lozenger71 · ‎13-10-2022

Good Afternoon,

I accidentally had not enough money and my payment of 22.12 didn’t come out on 4 October. I made a credit card payment on 5th October for 22.12 but I noticed on 12 October that you DD 22.12 again so I have paid twice. Can this be refunded or can this be used for October 2022 billing?

Schockwave · ‎13-10-2022

Hello @lozenger71 ,

Welcome to the community,

EE will always try to take the payment a week later if it does not go out due to not enough funds, so there was no need to make a separate payment. The extra payment you have made will remain as a credit and used for October billing.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎13-10-2022

Hello @lozenger71 ,

Welcome to the community,

EE will always try to take the payment a week later if it does not go out due to not enough funds, so there was no need to make a separate payment. The extra payment you have made will remain as a credit and used for October billing.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.