First payment

[Piterrr70]

Hi,

I signed contract for broadband 5g unlimited £50. I paid in shop £50 cash bcz card was declined. After few days I received letter with my First payment to be taken within few days. 

My question: Why I paid double? 

[Chris_B]

@Piterrr70   You don’t pay the first month in the shop at the point of sale as you haven’t been billed.   Was that payment the upfront cost for the product? 

[bristolian]

Take a read of https://ee.co.uk/help/help-new/billing-usage-and-top-up/understanding-my-bill/when-will-i-get-my-fir... for an explanation of your first bill

[Piterrr70]

Don't know to be honest. I called store they can told me what was it. Weird.. Anyway I need to go there and they will check it 🙂

[Leanne_T]

Hi @Piterrr70

Let us know how you get on when you go back to the store. 

Leanne.