Extra charges

[ShazzaW13]

Hi

I cant see the extra charges on my bill. The amount is there but when I try and view it won’t let me. 

any idea? 

[Katie_B]

Hi @ShazzaW13. 

Welcome to the community. 

Have you tried downloading your bill?

This should give you a breakdown of any charges. 

If you have already tried this, do you see any error messages?

Katie

[AJC19]

Yes I think so but I didn’t see an error message

[Leanne_T]

Hi @AJC19 

Thanks for coming here. 

Do you have extra charges on your latest bill? 

Leanne.

[AJC19]

Yes

[Leanne_T]

Thanks @AJC19 

Can you log into your EE app and download the bill to view what these charges are for? 

Leanne.