Ee first payment

[Qwert1231]

Why have I had a standing order payment taken for my broadband titled 'first payment' when I am an existing customer and the EE standing order was taken for the same amount the day before? No changes to plan or adding new devices.  Can anyone explain? 

[Rach_H · Accepted solution]

Hi @Qwert1231,

Welcome to the Community!

I can understand your concern if you have an unexpected payment showing on your account. If you reach out to our team then they will be able to take a look into this, and check what has happened here.

Rach