Hello @Graham103 ,
Welcome to the community,
You will have to ring customer service and speak to them, this is a public forum, there is no account access, they will be able to take a look at this.
Have you also checked your bill to see what it says, if these are extra charges, you should be able to see them as well, there.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
