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1VictorMeldrew
Visitor

‎26-01-2026 10:26 AM

For nearly two weeks now I have been unable to access my account. Happened just before I migrated to EE for  Broadband and TV. Help wanted, preferably from an EE representative.

0 Helpful
1 REPLY 1
Michael_D
EE Community Support Team

‎26-01-2026 12:38 PM

Hi @1VictorMeldrew 

Thanks for coming to the community.

We don't have access to your account to see what could be happening with this here, but there are a couple of things to try first of all.

If you are using the EE, please try to uninstall and reinstall the app and try again.

If you are logging in through the website, clear the cookies and cache from your browser, and try another browser or device.

If the same thing is seen after trying these steps, please give our tech guides a call and they can view your account and EE ID information to help you to get logged in.

Michael

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