12-11-2026 07:54 PM
Hello. In 2023, I added 25 pounds to my balance, but I never ended up using these funds. I would like to have the money returned to my account. Vitali Pamazenka
12-11-2026 10:41 PM
@Vitp : PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case. You should also get your credit refunded when you port your no. to another network using a PAC but there are reports that EE is not honouring this T&C's.