Sonos won't connect to EE router

Peds1944 · ‎19-02-2020

My Sonos Play One won't connect to my EE router, either wirelessly or via ethernet.

Anyone have any tips, please?

Peds1944 · ‎19-02-2020

I can't understand how it won't even connect via ethernet, there's gotta be something really simple in the settings.

XRaySpeX · ‎19-02-2020

Tell me what a Sonos is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Peds1944 · ‎19-02-2020

It's a wireless speaker system.

XRaySpeX · ‎19-02-2020

Like an Amazon Echo? There should be no issues with those.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Peds1944 · ‎19-02-2020

On the router, I can see the sonos is connected with ethernet and it has a mac address and IP address but the status is 'not connected'.

Peds1944 · ‎19-02-2020

Sonos is the daddy of wireless speakers, it was here 15 years before Alexa!😁

XRaySpeX · ‎19-02-2020

@Peds1944 wrote:

On the router, I can see the sonos is connected with ethernet and it has a mac address and IP address but the status is 'not connected'.

Show me that My Network page for the Sonos.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Peds1944 · ‎19-02-2020

How?

XRaySpeX · ‎19-02-2020

Use the Camera icon above your text to upload a file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

andyb1968 · ‎24-01-2022

Hi Hi. If it's first gen sonos and needs a zp100 to work then you are unlucky. New sonos don't need this and should work. for an older Sonos play 1, put the zp100 to one side. Plug an ethernet into the router and run it straight into the back of the ee smart hub. It should then work fine. don't plug in the zp100 as it will disconnect the broadband.
thus ..you can get the old play 1 to work, but only when hard wired to the smart (" dumb ") hub.
Not a great work around but it will work...just need a 10m ethernet cable and some gaffa tape.
Hope this helps.
If you found a wireless workaround, please let me know