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Set direct debit and return wifi hub

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NA075
Contributor
Contributor

on ‎29-04-2024 08:47 PM

 

Hi,

I recently ordered broadband from EE, but it took almost two months for the installation to take place. During that time, they sent me a 4G WiFi hub. Now that the broadband is installed, I would like to set up a direct debit and return the WiFi hub. Can you please advise me on how to proceed? Thank you very much for your help.

regards,

 

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XRaySpeX
EE Community Star
EE Community Star

on ‎29-04-2024 09:01 PM

@NA075 : 

  1. In your MyEE for BB under MY PAYMENTS > CHANGE PAYMENT DETAILS > EDIT PAYMENT METHOD > Direct Debit > NEW DIRECT DEBIT DETAILS.
  2. Follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

on ‎29-04-2024 09:01 PM

@NA075 : 

  1. In your MyEE for BB under MY PAYMENTS > CHANGE PAYMENT DETAILS > EDIT PAYMENT METHOD > Direct Debit > NEW DIRECT DEBIT DETAILS.
  2. Follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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