Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order ref number doesn’t exist

Robbtheewan62
Contributor
Contributor

‎24-04-2023 09:32 PM

Hi all . Iv recently ordered a fibre upgrade to my home broadband. Iv had the email saying details of my plan costs ect. It’s been a while and no delivery of the necessary item to upgrade. Iv tried tracking my order but I can’t get any results apparently my order number isn’t listed or valid! Contacting re is an absolute nightmare. Any advice would be appreciated 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎25-04-2023 12:08 AM

Have you looked in your online MyEE for BB under Track an order > Quick Track?

What necessary item are you expecting for upgrade?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP