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Order ref number doesn’t exist

Robbtheewan62
Contributor
Contributor

‎24-04-2023 09:32 PM

Hi all . Iv recently ordered a fibre upgrade to my home broadband. Iv had the email saying details of my plan costs ect. It’s been a while and no delivery of the necessary item to upgrade. Iv tried tracking my order but I can’t get any results apparently my order number isn’t listed or valid! Contacting re is an absolute nightmare. Any advice would be appreciated 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎25-04-2023 12:08 AM

Have you looked in your online MyEE for BB under Track an order > Quick Track?

What necessary item are you expecting for upgrade?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)