Moving boardband to new home address

WanChi · ‎10-08-2026

I'll moving home to new address on 15th Sept 2026, can I do it online chat? I can't find it anywhere, thanks.

Schockwave · ‎10-08-2026

Welcome to the community,

I am sorry, but there is no chat option with broadband, just with mobile contract customers. I would suggest speaking to EE customer service to discuss this with them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎10-08-2026

Hello @WanChi ,

Welcome to the community,

I am sorry, but there is no chat option with broadband, just with mobile contract customers. I would suggest speaking to EE customer service to discuss this with them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.