Move address or Migrate first?

[thetodgemaster]

I'll try and keep this brief. 

Moving house and want to switch to EE 1.6Gbps from my BT broadband 960Mbps. I'm 18 months into 24 month contract. I have 2 weeks til move in date.

Do I migrate from BT to EE first, then move the address? Or do it the other way around? Can I do both at the same time?

Any help would be massively appreciated. Thanks all.

[JimM11]

@thetodgemaster As you are currently a BT customer hard to say, BT/EE block the move from and to the 1.6Gb/s package, plus house move normally free of charge but with the caviate that new 24 month contract applies to the account. Do you know for sure that BT/EE is available at the new address, and currently fttp also available?

[thetodgemaster]

Hi Jim,

What do you mean by block the move? The house definitely has FTTP and the previous tenant was on the 960 package on EE.

[JimM11]

@thetodgemaster YOU are the BT customer, there is an issue that they do not allow from BT to EE the upgrade to 1.6Gb/s package, you can check your side to see if it can be done.

[thetodgemaster]

@JimM11  Thanks for the reply. Oh that's stupid. So it's impossible for me to get that package? Or I'd have to cancel my contract first and start a new one? This seems backwards to me

[JimM11]

@thetodgemaster That's why i said was a tricky one, whether to move first, stay with BT or try going to EE.

With the new 1.6Gb/s speed there is but not 100% sure if anything has been sorted out, DV for landline, EE TV both/either are not available working yet on the top 2 tier products.

Only a call to a BT guide to see what if and can be done, but that opens up the can of worms. See what is available at the new address with the broadband checkers, and who offers what!

[thetodgemaster]

@JimM11 

Understood. Thank you for this information! It might have saved me a massive headache. I think the Mrs might just set up a new account and buy the package for the new place and I'll just cough up the early cancellation fee for my account on this place. I think that might be the simplest solution. 

Once again, massive thank you for this info. Saved my bacon.