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Mails to Hotmail are all blocked

MartinGM
Established Contributor
Established Contributor

As of today, any email I send to a Hotmail address is blocked if sent through my broadband or mobile phone (both EE). This is a BIG problem for me 😞
I can send at a neighbour's house usinng a different ISP so it is EE, not my email address, that is the problem.
This is the message I get from Hotmail:

   ----- Transcript of session follows ----- ... while talking to hotmail-com.olc.protection.outlook.com.:

>>> MAIL From:<my email address> SIZE=1876

<<< 550 5.7.1 Unfortunately, messages from [209.17.115.50] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [DM6NAM12FT035.eop-nam12.prod.protection.outlook.com]

554 5.0.0 Service unavailable
Any help gratefully received

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Yes, it's not your email addy that's being blocked but your current public IP. It has been found to be on some blacklist of spammers etc.

All you can do is try & force it to change by rebooting your router a few times but not to often.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
MartinGM
Established Contributor
Established Contributor
Thank you but I don't think that's the problem.
Because if I turn off my wifi and mail from my phone via 4G the mails still get blocked.
Martin
Leanne_T
EE Community Support Team

Hi @MartinGM

Thanks for coming here. 

Can you try restarting the router and the device and try sending the email again? 

Leanne 🙂