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Keeping BT Email

Phil124
Visitor

‎05-02-2022 04:50 PM

I am currently a BT Broadband customer.  I have been with them for years.   I am also an EE customer and have also been one for many years.

 

The broadband renewal being offered by BT is not as good as what I can get from EE for less per month.  However, BT want to charge me £7.50 a month to be able to access my emails.  Since I have been a BT customer for so long changing all my accounts which have BT email addresses will be a nightmare.  

 

As BT and EE are under the same umbrella now, would being an EE Broadband customer allow me to keep access to my BT account free of charge?

 

 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎05-02-2022 05:00 PM - edited ‎05-02-2022 05:06 PM

No, to keep your BT email addy with proper functionality you will need to buy BT Premium email @ £7.50 a month.

 

See What happens to my email address when my BT Broadband service stops? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor
In response to XRaySpeX

‎07-02-2022 09:18 AM

You can keep your email for free after leaving BT but it will only have the basics.

 

https://www.bt.com/help/email/what-happens-to-my-email-address-when-my-bt-broadband-service-st 

 

If you're leaving BT Broadband and want to get Basic email, you need to order it when cancelling your broadband. You can't make a direct switch later.

 

https://www.bt.com/help/email/bt-email-products

XRaySpeX
Grand Master
Grand Master
In response to pip11

‎07-02-2022 11:09 AM

Basic means Webmail only, no email clients/apps.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)