Intermittent Internet

[JHG]

Every day for months I've been getting disconnected from the internet. At first it was 1x a day at around 10pm most nights.. 4 engineers later its got 200% worse, anyone on the forums able to tell me what's wrong with my Internet issue is, its dropping and cutting connections on everything around 8-15x a day. just a short snippet of my extensive log.



18:26:10, 25 Dec.DHCP device Connected: 192.168.1.247, 3c:01:ef:e0:bf:b2, unknown

18:26:10, 25 Dec.DHCP device Disconnected: 192.168.1.247, 3c:01:ef:e0:bf:b2, unknown

18:26:04, 25 Dec.2.4G Client disassociate from 3c:01:ef:e0:bf:b2 (IP=192.168.1.247) RSSI=0, Rate=0Mbps

18:25:45, 25 Dec.DHCP device Connected: 192.168.1.247, 3c:01:ef:e0:bf:b2, unknown

18:23:48, 25 Dec.CWMP: HDM socket closed successfully.

18:23:48, 25 Dec.CWMP: HDM socket opened successfully.

18:23:48, 25 Dec.CWMP: session completed successfully

18:23:48, 25 Dec.CWMP: HDM socket closed successfully.

18:23:48, 25 Dec.CWMP: HDM socket opened successfully.

18:23:47, 25 Dec.CWMP: Server URL: https://ee.x.x; Connecting as user: ACS username

18:23:47, 25 Dec.CWMP: Session start now, server: https://ee.x.x, Event code:

18:23:47, 25 Dec.CWMP: Initializing transaction for event code 1 BOOT

18:23:45, 25 Dec.DHCP device Disconnected: 192.168.1.199, f2:5a:20:fe:78:bf, Pixel-6

18:23:42, 25 Dec.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->56150,internal ports: 56150, internal client: 192.168.1.180

18:23:38, 25 Dec.2.4G Client disassociate from f2:5a:20:fe:78:bf (IP=192.168.1.199) RSSI=0, Rate=0Mbps

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens? Your log does not show any BB discons. Is the device (IP=192.168.1.247) connected by WiFi & what is it?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[JHG]

it is the whole Broadband both wired and wireless connections. 

Product name:Smart Hub

Serial number:+EEH001+1918000779

Firmware version:v0.06.01.08190-EE

Firmware updated:Sat Feb 27 02:01:10 2021

Board version:01

DSL uptime:0 Days, 1 Hours, 33 Mins, 53 Secs

Data rate:19.76 Mbps / 70.48 Mbps

Maximum data rate:19.76 Mbps / 70.50 Mbps

Noise margin (up/down):6.0 / 3.3

Line attenuation (up/down):17.5 / 15.1

Signal attenuation (up/down):17.4 / 15.1

Data sent / received:69.9 MB / 1.8 GB

Broadband username:P

2.4 GHz wireless network name:EE-Hub-eF8g

2.4 GHz wireless channel:Smart (Channel 11)

5 GHz wireless network name:EE-Hub-eF8g

5 GHz wireless channel:Smart (Channel 40)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:64:CC:22:C7:35:5A

Software variant:-

Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

Speed is fine when its working and not dropping out.

[JHG]

irmware updated:Sat Feb 27 02:01:10 2021

Board version:01

DSL uptime:0 Days, 0 Hours, 0 Mins, 42 Secs

Data rate:19.68 Mbps / 70.38 Mbps

Maximum data rate:19.68 Mbps / 70.43 Mbps

Noise margin (up/down):6.0 / 3.1

Line attenuation (up/down):17.5 / 15.1

Signal attenuation (up/down):17.5 / 15.1

Data sent / received:0.0 MB / 0.0 MB

Broadband username:readytoconnect

[JHG]

Now im in the future 🙂 

00:02:02, 01 Jan.Receive a DHCP request

00:02:02, 01 Jan.Receive a DHCP request

00:02:02, 01 Jan.Receive a DHCP request

00:02:02, 01 Jan.Receive a DHCP request

00:02:02, 01 Jan.Receive a DHCP request

00:02:00, 01 Jan.PPP: Received PADS

00:02:00, 01 Jan.PPP: Sending PADR

00:02:00, 01 Jan.PPP: Received PADO

00:02:00, 01 Jan.PPP: Sending PADI

00:01:58, 01 Jan.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

00:01:57, 01 Jan.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

00:01:56, 01 Jan.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

00:01:56, 01 Jan.5G WiFi auto selected channel 40 Bandwidth:80M(Reason:boot)

00:01:55, 01 Jan.2.4G WiFi auto selected channel 11 Bandwidth:20M(Reason:boot)

00:01:55, 01 Jan.WAN Auto-sensing detected port DSL WAN

00:01:55, 01 Jan.PPP: Starting PPP daemon

00:01:54, 01 Jan.WAN Auto-sensing detected port DSL WAN

00:01:53, 01 Jan.PPP: Stopped PPP daemon(0,1,5)

00:01:52, 01 Jan.WAN Auto-sensing detected port Ethernet WAN

00:01:52, 01 Jan.PPP: Sending PADI

00:01:47, 01 Jan.PPP: Starting PPP daemon

00:01:45, 01 Jan.WAN Auto-sensing detected port DSL WAN

00:01:45, 01 Jan.DSL Link Up: Down Rate=70384kbps, Up Rate=19681kbps; SNR Margin Down=3.0dB, Up=6.0dB

00:01:06, 01 Jan.DHCP device Connected: 192.168.1.180, 4c:3b:df:51:15:c8, XBOX

00:01:05, 01 Jan.DHCP lease issued 192.168.1.180 to 4c:3b:df:51:15:c8 XBOX, lease duration is 86400 seconds

00:01:04, 01 Jan.Receive a DHCP request

00:01:04, 01 Jan.Receive a DHCP request

00:01:04, 01 Jan.A device connected to Ethernet port 3

00:01:04, 01 Jan.Wire Lan Port 3 up, Speed 1000 Mbps

00:01:03, 01 Jan.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

00:01:03, 01 Jan.A device connected to Ethernet port 1

00:01:03, 01 Jan.Wire Lan Port 1 up, Speed 1000 Mbps

00:00:55, 01 Jan.admin timeout from 192.168.1.171

00:00:45, 01 Jan.Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)

00:00:45, 01 Jan.System start Button press (PowerButton)

00:00:44, 01 Jan.System up

00:00:44, 01 Jan.Detect and configure Ethernet port1 as LAN

00:00:44, 01 Jan.DHCP device Connected: 192.168.1.171, 20:cf:30:6f:ce:bb, DESKTOP-G3MGTK5

00:00:44, 01 Jan.DHCP lease issued 192.168.1.171 to 20:cf:30:6f:ce:bb DESKTOP-G3MGTK5, lease duration is86400 seconds

00:00:44, 01 Jan.Receive a DHCP request

00:00:44, 01 Jan.Hub has activated against the device management system

00:00:44, 01 Jan.WAN Auto-sensing last connection port: DSL WAN

11:26:07, 29 Dec.DHCP device Disconnected: 192.168.1.247, 3c:01:ef:e0:bf:b2, unknown

11:26:02, 29 Dec.2.4G Client disassociate from 3c:01:ef:e0:bf:b2 (IP=192.168.1.247) RSSI=0, Rate=0Mbps

11:23:15, 29 Dec.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->3074,internal ports: 3074, internal client: 192.168.1.128

11:23:10, 29 Dec.DHCP device Connected: 192.168.1.128, b4:ae:2b:92:c0:b1, XBOXONE

11:23:09, 29 Dec.DHCP lease issued 192.168.1.128 to b4:ae:2b:92:c0:b1 XBOXONE, lease duration is 86400seconds

11:23:09, 29 Dec.2.4G Client associate from b4:ae:2b:92:c0:b1 (IP=192.168.1.128) RSSI=-57, Rate=130Mbps,host XBOXONE

11:23:09, 29 Dec.Receive a DHCP request

[Mustrum]

@JHG  What about the other items @XRaySpeX  asked for?

Also, how is your phone line? Are you able to dial 17070 option 2 - is the line quiet?

[mikeliuk]

Hi @JHG ,

I'm aware that your intermittent internet issue is somewhat dated now.

Did it resolve itself?

I've just noticed there are similarities with https://community.ee.co.uk/t5/Broadband-home-phone/Fibre-Max-Broadband-disconnecting-multiple-times-...

19:34:17, 23 Jun.CWMP: Server URL: https://arcadyan.x.x; Connecting as user: ACS username
19:34:17, 23 Jun.CWMP: Session start now, server: https://arcadyan.x.x, Event code:
19:34:16, 23 Jun.CWMP: Initializing transaction for event code 1 BOOT
19:34:15, 23 Jun.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->9308,internal ports: 9308, internal client: 192.168.1.64

From a number of forum threads, the drop is proceeded by lines similar to those you have reported. The time discontinuity is obviously as the device has just rebooted and the time is the beginning of the epoch (so far in the past, not the future) which will be corrected when the router contacts a time server.

18:23:47, 25 Dec.CWMP: Server URL: https://ee.x.x; Connecting as user: ACS username

18:23:47, 25 Dec.CWMP: Session start now, server: https://ee.x.x, Event code:

18:23:47, 25 Dec.CWMP: Initializing transaction for event code 1 BOOT

18:23:45, 25 Dec.DHCP device Disconnected: 192.168.1.199, f2:5a:20:fe:78:bf, Pixel-6

18:23:42, 25 Dec.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->56150,internal ports: 56150, internal client: 192.168.1.180

Here is one with DDNS lines before UPnP lines but disabling UPnP resolved that one quite unexpectedly:

https://community.ee.co.uk/t5/Broadband-home-phone/Dec-26-11-34-40-pppd-8436-Serial-link-appears-to-...

Here is something similar still under investigation and I'm hoping logs will be reported: https://community.ee.co.uk/t5/Broadband-home-phone/EE-router-random-restarting-I-can-t-contact-suppo...

Here is another example of essentially the same as reported, even down to the epoch reset: https://community.ee.co.uk/t5/Broadband-home-phone/router-disconnecting/td-p/856168

00:00:43, 01 Jan.Hub has activated against the device management system

00:00:43, 01 Jan.Hub has activated against the device management system

00:00:43, 01 Jan.WAN Auto-sensing last connection port: DSL WAN

18:36:32, 21 Jan.DHCP device Disconnected: 192.168.1.160, 1c:c6:3c:76:2a:cc, WIN-IRGRIJ5EEVN

18:36:26, 21 Jan.2.4G Client disassociate from 1c:c6:3c:76:2a:cc (IP=192.168.1.160) RSSI=0, Rate=0Mbps

18:35:45, 21 Jan.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->22229,internal ports: 22229, internal client: 192.168.1.160

18:35:45, 21 Jan.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->22228,internal ports: 22228, internal client: 192.168.1.160

18:35:45, 21 Jan.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->22227,internal ports: 22227, internal client: 192.168.1.160

18:35:45, 21 Jan.Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->22226,internal ports: 22226, internal client: 192.168.1.160

[Mustrum]

@mikeliuk  the purpose of the forum is to help customers, not scaremonger or speculate on unconnected cases.

If you had any knowledge of routers you would be aware that there are a limited number messages reported by routers and the same ones will be shown when a line goes down.