This is in the very least a wild goose chase, which EE are clearly not interested in fixing for their customers, as several forum threads on here going back to 2017 about the same thing proves; still the same issues persist.
I have phoned and spoken to EE support twice over the last 3 days; they say to speak to Norton, as the landing page(s) are theirs.
I have therefore also phoned Norton (020 7616 5600) twice, who push the blame back onto EE, tell me to contact EE again as they can't assist with partner offers.
Surely one of the oldest hustles in the book, hoping that the customer will eventually just get frustrated and give up?
If the free licence deal at https://broadband.ee.co.uk/norton-security is not being honoured since forever, then surely this is false advertising?
I will point out that I have two EE broadband contracts running at different addresses and the story is the same when connected at either of them: follow the links through to the Norton basket (you can also do it when logged into the broadband section of your EE account) and it tries to charge £95 for the software.
Let's have a closer look at https://broadband.ee.co.uk/norton-security .
For a start, the page shows a deprecated product which was replaced by Norton 360 back in 2019 (see here: https://www.nortonlifelockpartner.com/faq/art/why-norton-security-is-not-available-anymore/) - specifically, Norton 360 Premium.
Norton 360 Premium is now known as Norton 360 Advanced, this for the 10 x licence product being touted by EE.
Secondly, I can see no fewer than three separate 'Register and Download' buttons on there (why three?), all of which pull me through to:
https://uk.norton.com/broadband-ee-nortonsecurity?ts=1649261201&key=0a021bb50131d564fd5f54da06d1eba5
which shows "£0 for the first year" above a "Subscribe now" button:
Click the button and it takes you through to the basket and insists on charging £95.
Again, in the very least, all these EE links are wrong and need updating as it seems they have been wrong for the last 5-odd years judging by forum posts.
More importantly, nobody at EE customer support seems to know anything about the Norton offer worth knowing when contacted, and has been unable to assist.
Prove me wrong?
Thanks Chris - no change still however and moreover, the 'offer' is still front and centre of the current EE broadband offer page:
...as an aside, just noticed that the https://broadband.ee.co.uk/norton-security page actually bears a reference to the Bright Box 2, a router which I still use myself but which EE hasn't offered for several years! 😬 Jeez, man:
