Subject: Urgent: Resolution Needed - Multiple Booking Issues and Unfulfilled WiFi Device Request
Dear EE Customer Service,
I am writing to express my extreme dissatisfaction with the repeated issues I have encountered regarding booking dates and the non-delivery of a requested WiFi device. Despite selecting the earliest available date from a range of options (more than seven dates were available), I have been informed on four separate occasions that the chosen date is available and was confirmed, but then got sent messages stating a different date. Upon checking online, the initial date still appears to be open, which leads me to believe I am being consistently misinformed. I insist on keeping the original date as initially selected.
Furthermore, I requested a WiFi device that has yet to be delivered. This is a critical failure to uphold the agreements made at the time of the request. To date, practically none of the promises made by EE have been fulfilled. As a loyal customer of over a decade, with multiple EE phones and SIMs throughout our household, I find this treatment exceptionally frustrating and disappointing.
I urgently request a resolution to these persistent issues, ensuring that my booking is honoured and the WiFi device is promptly delivered as agreed. I look forward to your immediate response and a concrete plan to address these failures.
Kind regards,
Jamal Jama
