EE Broadband is awful and not working for online gaming

[eeArePathetic]

Currently my internet states it is running at 17 ms ping, 16 mbps up (i was promised 30 but anyway) 3 mbps up and a jitter of 5ms. This may seem good but it is too slow so i decided to run a ping test online and it turns out the average ping is 70 ms, jitter is around 100 ms and the packetloss is around 10%. I have tested the router through a wired connection, I have reset the router, turned it on and off, left it alone for half a week and it is STILL awful and not working for online gaming. Isn't this illegal by scamming your customers by promising packages you cannot fulfill? 

Please don't tell me to try another router or other cables, I have already done this.

[Euclateq]

We are awaiting what will be our 4th router now which seems to get the blame every time EE try to diagnose the fault. Simply put and in agreement with so many other reviews (which I wish I'd read before switching from BT to EE!!) the service and technology being rolled out by EE simply does not work and is well below par compared to competition. When I complained to EE Tech team about them not providing expected level of services offered they had the goal to threaten me by suggesting I'd have a fight on my hands trying to exit contract!!! I do love a challenge and will be taking my experience to open social media if EE fail to resolve my situation in next week! Gauntlet down and do hope they have the ability to review such information and treat all customer reviews with diligence and seriousness - Over to you EE. Regards - Frustrated and out of patience 😞