Connect bt halo discs to ee smart hub
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14-08-2022 10:49 PM
Not connecting not matter what I try on forums
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14-08-2022 11:06 PM
What colour are your discs?
I found this on the BT forum.
The white BT discs (Original, Mini & Premium) will work with ANY router/hub (including all other ISPs).
The black BT discs (Complete Wi-Fi) will only work with the Smart Hub 2 - this is because the Hub itself is the first/primary disc (so no need to connect a disc by Ethernet to the SH2). Complete Wi-Fi is only available to BT Broadband customers - and is part of their package.
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14-08-2022 11:09 PM
@Mustrum : Does it then follow that the black BT discs will connect to an EE Smart Router, which is based on the BT SH 2?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-08-2022 11:18 PM
@XRaySpeX or indeed the new PN router, but somehow I doubt it.
Each router seems to have its own firmware, with different options, PN and some BT versions can be set to bridge mode for example.
Were it me, I would be trying the BT router on EE with original username and the EE one - unless they have asked for it back which I believe they do now.
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14-08-2022 11:31 PM
BT routers, & others, do work on EE BB with BT creds.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

- Smart Hub Plus - Fibre installation in Broadband & Landline
- 5G Smart Hub - connection keeps dropping, ping shows 3.9% packet loss in Mobile Broadband
- Frequent HH20C Smart Hub 5G dropouts in Mobile Broadband
- 2 x EE Home Phone Adapters, neither contect to hub. in Broadband & Landline
- Smart 5G Hub - No Upload Speed & Constant Connection Drop Off in Mobile Broadband