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Broadband wire

BigDec1
Investigator
Investigator

‎03-12-2023 03:59 PM

hi there, I have broadband installed and the wire that runs from outside my house comes into my house and runs along the skirting board in my living room. It has been secured to the board with a type of nail. The skirting board needs replaced and I cannot remove the wire without damaging the wire itself. What do I do? Will EE fix a new wire ? Any help would be great 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎03-12-2023 05:46 PM

@BigDec1   A type of nail ?   Post an image of it or does it look like this 

IMG_1556.jpeg

these just pull out with a pair of pliers.    If you need a telephone engineer to fix anything it’ll cost you.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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BigDec1
Investigator
Investigator
In response to Chris_B

‎03-12-2023 07:29 PM

Hi, thanks for the reply. It’s a u shape metal nail. It doesn’t have the plastic bit. It’s just a solid u shaped metal nail. But the guy who installed it for me has put loads of them in and they are in so tight that I can’t use anything to dig them out.

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