Community Activity

Resolved! Turn on 5G using USSD Code

Hi, I have a Google Pixel 6A, sometime ago I used a USSD Code to turn off 5G as I heard that this saved battery on the Pixel phones.I think the USSD code I used was ##4636## or something similar, but can't remember the exact one.Now I want to turn th...

jof8 by Investigator
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  • 4 replies
  • 2 Helpful

EE Smart Hub Plus Wifi Instability

Are there any known problems with the EE smart hub wifi?  Since joining EE I've noticed that the 5 ghz connection becomes unstable and after a while the 5 ghz network becomes unstable and my devices have periodic disconnects.  I can see on my PC that...

BlockyMan by Established Contributor
  • 3589 Views
  • 14 replies
  • 1 Helpful

Roaming EU

So EE, already you were taking the ____, now you’ve gone that bit further, so I have the top contract, sim only, £41 a month, unlimited data, you now ask, for £15 a week to use my data abroad, (France) and it’s capped at 50gb for the whole month, I h...

Mis-sold Flex Pay upgrade in store

Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...

I have a Zone 1 pass but can't ring out but get Internet.

Spoke to level 1& 2 who couldn't resolve. Was told the Roaming Team would ring at approx 14:08 to. They still haven't, contacted. I tried to chase it up but the Bot keeps giving me phone options. I can't they he ve to contact me. Any help greatly app...

TV Box Pro Switching TV on in the Middle of the Night

Why is my TV Box Pro Switching  my TV on in the Middle of the Night? I can’t find any auto update settings, which I assume would be the problem. Not cool with an 11 month old baby trying to sleep, EE!

eb154 by Established Contributor
  • 996 Views
  • 10 replies
  • 4 Helpful

Billing

My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it

Ned139 by Visitor
  • 15 Views
  • 0 replies
  • 0 Helpful

Playstation 5 £70 EE Giftcard

Hello,I recently received my PS5 from EE, which comes with a 24 month PlayStation Plus subscription and a £70 EE gaming giftcard, however the gift card wasn't included in with the console, or the PlayStation Plus vouchers. Is there somewhere else I'm...

DavidB92 by Investigator
  • 1520 Views
  • 11 replies
  • 6 Helpful

Order missing from my account

I ordered a TV on the EE site last Friday (18 April). I got the confirmation email and a text saying the cost’s been added to my monthly bill. Since then, two big problems:The order has vanished from my online account and the EE app still refuses to ...