New EE full fibre plans

[JordanTA]

We've launched our new range of full fibre home broadband plans, which all come with the latest WiFi 7 hub.

Our new plans also offer a wide variety of supporting services, including:

• WiFi Intelligence
• WiFi Optimiser
• Advanced WiFi Controls
• Cyber Security powered by Norton

We'll be launching with 4 new plans. 

Core

For those who want to keep costs down without compromising on the basics. It’s ideal for students, renters, or anyone living solo who values 'value' over extras.

Benefits include:

• Smart Hub 7 Plus router (as pictured in our cover image)
• Wi-Fi Controls
• Wi-Fi Intelligence
• Advanced Web Protect
• Speed Guarantee

Standard

For those who want a broadband plan that can flex with their lifestyle and gives peace of mind, especially when it comes to security and reliability. Ideal for couples, flats, and small houses.

Benefits include:

• All of the above Core benefits
• Keep Connected Promise
• Norton Cyber Security
• Wi-Fi Optimiser

Premium

For those who want smooth and reliable internet wherever they are in the house, plus additional features like security and network prioritisation. Ideal for families and those in larger homes.

Benefits include:

• All Core and Standard benefits
• Wi-Fi Extender 7 Plus

Ultimate

Perfect for those who want top-tier performance, premium hardware, and in-home support to ensure everything runs perfectly. Ideal for larger families, the largest houses, and those who demand the best.

Benefits include:

• All Core, Standard and Premium features
• Upgraded to Smart Hub 7 Pro
• Upgraded to Wi-Fi Extender 7 Pro
• EE Guides Home Visit: access to free home visits from broadband specialists to make sure you’re perfectly set up (plus an annual health check for an optimised connection)

We also offer 1.6Gbps download speeds, which are available with either a Premium or Ultimate package, which comes with the Smart Hub 7 Pro and WiFi Extender 7 Pro.

Flexible Add-Ons

Alternatively, you can choose any one of the plans and take one of the following add-ons as relevant. All add-ons are 30-day rolling (unless specified) to give you greater flexibility.

• Cyber Security
• WiFi Optimiser
• WiFi Extender 7 Plus
• Smart Hub 7 Pro and WiFi Extender 7 Pro bundle (24m contract)
• Connectivity Backup

Check out what deals are available now

[Peter_W]

Hi @traider.

If you're already a customer, then I would recommend logging in to your account, and if you're due a renewal on your contract any options available will be visible here.

Peter

[Moose__UK]

Hi, I took out Fibre Ultimate in December as it has the Smart Hub 7 Pro and Extender 7 Pro included all for £79.99. I'm still being charged an additional £10 a month for these however, and whenever I call no-one seems to be able to help me or remove the additional charge!

What can I do? Am I able to cancel the whole contract as I am not paying what was agreed in my contract? How do I contact someone who is able to actually help me rather than tell me to wait another month and see if it changes?

[Katie_B]

Hi @Moose__UK. 

Thanks for coming back to the community. 

What was advised following your last call?

We have no account access here on the community so our customer care team are in the best position to support with this. 

Speak soon, 

Katie

[Moose__UK]

Hi @Katie_B ,

After my last phone call, I was advised it was with their manager and to expect a resolution in a few days. That was two weeks ago!

Is there a particular department that I need to request when calling? I find I just get passed from pillar to post until someone either cuts me off or tells me "it's being sorted".

[Katie_B]

Hi @Moose__UK. 

It would be our customer care and billing team you would need to speak with. 

If this is still not resolved you also have the option to complete this online complaints form and a member of the team will be in touch. 

Katie

[Moose__UK]

Called up after my last post and after a 30 minute hold, was put through to connections who then accidentally put me through to a very helpful person named Marta in a department I didn't catch the name of.  It now appears to have been sorted and I'm meant to be getting the extra charges backdated! Hopefully that's the end of it!