Blog archive

Add-ons

I am trying to activate the bt sport add on but it always fail, I’ve tried calling 150 but there doesn’t seem to be an option for add ons. Has anyone had this before and had it resolved?thank you in a...

Sony TV - Add to Plan

So the other I ordered a Sony TV through add to plan. I've been told by EE that's it's not in stock at the moment but on the website it states it is in stock. They can't tell me when it will be in sto...

Cant claim Samsung airbuds

Hi I've been trying to claim samsung airbuds, they say they need proof of purchase but can't expect the one I have had sent from customer service what can I do I'm stuck

EE Perks

Hi I work for the NHS, we have since merged with another NHS trust and my email address has now changed. I am now unable to to log in with new email, as it says i already have an account. Unable to re...

EE NHS Perk

How do I get the EE NHS park? I have tried to login but it keeps saying failed and when I try to reset my password it doesn’t send any emails?

Samsung ear buds

I'm trying to order my free ear buds from Samsung, but they need aa copy of my order form, where do i get it when I ordered my new phone upgrade online

Add to plan missing

This one is a bit weird, all of a sudden the add to plan page doesn't show up on any of my lines. Even though I haven't used the 3 items. Tried going to the add to plan page but soon as I login it red...

Upgrade

Hi my upgrade is ready give me offers for new phone

Double data add on

I've recently taken out a 200gb sim only plan pretty much soon as I put sim in got a text saying I'll get double data month as refreshed it Says 200gb left thought I got double 400gb any ideas would b...

BT Sport Large Screen

I have spoken to a few different agents through the live chat One who added the £5 a month extra add-on to get the BT Sport large screen add-on and confirmed i would be able to watch through the xbox ...

Delayed quidco cashback

Hi there, I took out a new sim only plan on 31/01/21 through quidco. Although it states the payout was due 29/03 I'm still waiting on this and quidco claim the delay is with ee. Does anyone know how ...

Apple Music/BT Sport

Hi, I have just taken out a new contract and have these offers as a new customer. Do I need to use my Apple Music (6 months) and BT Sport (3 months) from now, or can I start them later into my contrac...

Bt Sport Large Screen

I upgraded my swappable benefit to include BT sport large screen yesterday at 6pm. Got the message straight away saying I now have large screen. Downloaded BT sport app to my fire stick, login but it ...

Having issues with the Apple Music Smart Benefit

“Upgraded” to a sim only deal that comes with the Smart Benefit yesterday. received the text with the Apple Music sign up link, clicked on it…. At 1st it said something about “Subscription is linked t...

How can this be right?

Hi all. To get straight to it. My wife gets an iPhone 11, unlimited texts, mins and data and no upfront fee for £36 a month. I can upgrade now (6 months later so phone is 6 months older) and for the e...

PS5

When is this offer been made available to all customers, I see some could take advantage of it but then nothing for months?

Oppo x3 gift

Hi, I have just ordered the Oppo X3 in order to get the gift box. It says once the device has arrived I need to put in the Imei number. Considering the deal runs out today, will I still be able to cl...

Perk password reset

Trying to get a perk discount, don’t remember registering before but it is recognising my work email. Asked for password reset but email to reset it is not coming through can anyone help

Openreach friends and family discount codes

I generated two 30% off voucher codes from the employee-discounts.ee.co.uk which apply to upgrades and sim plans and sent them to my other half so she could upgrade 1st and 2nd line ee contracts with ...

Claiming Gaming Unleashed Bundle.

Good evening. I purchased my Samsung s21 ultra the 4th of April on a smart plan but I am yet to receive a message about claiming my Gaming unleashed bundle. I have tried texting unleashed to 150 but ...