Blog archive

perks deactivated

I am having trouble with perks account saying deactivated

Unable to log-in EE perks portal

Hi, I registered & accessed my EE perks account last year. I am trying to log-in again with no success. I have requested to reset my password but it is telling me it is unable to reset my password.. c...

Asus Chromebook delivery question.

I ordered the Asus Chromebook as an add on but it's currently out of stock, I've received an order confirmation email I was just wondering how long out of stock orders usually take to dispatch.

Referral Code Received - Redeem in store?

Hi, I've received a referral code from a friend to purchase a Pay As You Go SIM card. However, I can't wait two business days for the SIM card. Is there any way I can redeem the offer in a store?

Xbox game pass

So when i upgraded my phone,I was enttitled to xbox game pass for 12 months. Wasn't the reason why I got this phone though. I checked in add ons and shows its there. It says that I have to pay £10 pm ...

Student Beans SIM Offer Query

Good Evening, I'm trying to use an offer code which I have got from my Student Beans account for a 120GB SIM only deal for £16 per month, but I'm having trouble applying this code during the checkout...

Razor kishi

Hi I upgraded to the s21 ultra with gaming unleashed on 22/4/21 and I received the xbox game pass unlimited redeem code on the 7/5 but I still aint heard anything on the controller?

Re: What is the EE Perk discount and how do I get it?

Hi Community, I work for the NHS. My account has been deactivated as a result of me not being able to verify it through my work inbox. Is there a way for me to reactivate or re-register? I have upgrad...

Unable to sign in to get Perk code

I have just taken out a new contract to get an apple watch but they need a perk code which i am unable to get into on here. It says my details are already registered but it will not allow me to access...

Unable to log in to perk site, my password is not accepted. im not being sent a

I was advised by a member of your team to log into perk site to receive my 20 percent discount. The perk site won't accept my password, stating it will send e mail to change password. I am.nt receiv...

BT Sport Ultimate & Casting

Hi All, Looking to complete an upgrade this week with swappable benefits. I will be looking to add in BT sport Ultimate. Am i right in saying this does not include the big screen casting? Is it poss...

Game bundle

Hello, it's more than one month I bought a new phone and a new plan with the game bundle include. The 19th fo april I received a text where was said I could claim the game bundle but was said that was...

Add on

I brought an add on for my phone but I can't find where to activate it,I thought it would automatically go on to my phone

EE Perks log in issue

Hi, I have seen there are numerous issues with trying to log in or requesting a new password for EE perks and the same has happened with my account which i have tried for the past 24 hours. I would be...

Mot

So do the shops do the mot and also do they lend another handset whilst this happens and how l does it take

Send me loyalty offers again

Read moreI have not received any loyalty offers lately despitebeing loyal I have not received any loyalty offers lately despitebeing loyal

By sport app not working

Hi guys I have a find X2 pro. Just completed the app update supposedly fixes playback issues on this handset and boom, it stops playing live TV. Bt swear it's a handset issue. The error code is GE001....

Bt Sport on sim only plan?

I'm at the end of my current 24 month contract and am wondering, I currently pay for BT Sport as an add-on, but if I switch to a sim only plan will it carry over? Or do I have to have a certain type o...

Student discount on parent's contract

I have a contract in my name for a phone my daughter uses. Am I able to apply her student discount to that contact when upgrading?

Apple Music subscription not working

I’m new to EE and brought my old number with me. I’ve had Apple Music added for the 6 month free subscription but it does not recognise my account and so the days are passing my and I’m not able to us...