EE Community Manager
EE Community Manager

It’s beginning to look a lot like Christmas… you'll have put up your tree and started to break out the mince pies, or begun (or even finished) the dreaded Christmas shop.


Unless you’re a certain jolly fella with a long white beard then this could be stressful - Christmas is expensive right? After all, the latest smartphone can cost over £1400, so getting your perfect gift protected might be the last thing on your mind. But did you know: 


  • 90% of teens have a smartphone, so the latest devices could be the ideal Christmas gift. But 16-24 year olds are also the age group most likely to damage their device.


  • A big night out is the second biggest cause of screen damage, 1/5 of which comes from trying to snap that perfect selfie. 


  • As many as 1 in 5 mobile phone users have damaged their screen within one month of ownership.1


So, when it costs up to £327 to fix the latest smartphone screen, insurance might be a savvier option than you first thought!2

With Full Cover3 , if your phone is lost, stolen, accidentally damaged or breaks down, you could get a replacement the next day, as well as a free Minute One Premium Accessories bundle worth £39.99 on eligible devices. Or if you just want to protect it against the bumps and scrapes of life, we also have Damage Cover now at £5.60 a month on selected handsets for a limited time only.


Find out more about what is covered under our policies>
Claiming is straightforward, just give us a call. There won’t be any forms to fill in. In fact, we process 95% of claims a day on the phone due to our super simple process. Head over to our insurance Help pages for more information on how to help your phone back to life if it runs into trouble.
Unsure if you have insurance? Check your service plan bill on My EE; app or web. If you want to take insurance or check your excess, give us a call on 150 to talk through your options.


And if you have a question - just tap "Reply" below to ask.




1 Screen replacement info:
Price quoted by Apple Screen Repair, 2018


2 Fact sources:

Ofcom 2015 Communications Report
Mintel ‘Mobile Phones Report 2018’, 2000 people surveyed
O2, 2017, 1729 people surveyed
Music Magpie, 2018, 2000 people surveyed


3 The insurance element of Full Cover and Damage Cover is underwritten by Allianz Insuranceplc (Registered in England No. 84638). Registered office: 57 Ladymead, Guildford, Surrey GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. We may refuse cover. Breakdown and all other features of Full Cover will be provided by EE Insurance and other terms apply, see