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When will I receive my upgrade

Markymark0906
Explorer

‎12-09-2020 09:59 AM

I ordered my Samsung s20+ about 3 days ago and received my confirmation email but still haven't heard anything back about when it will be delivered? 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎12-09-2020 03:00 PM

Hi @Markymark0906

 

Welcome to the community.

 

Was the phone showing that it was in stock at the time you ordered? DPD usually send you a message the day before delivery.

 

Chris

0 Helpful
Markymark0906
Explorer
In response to Christopher_G

‎12-09-2020 03:38 PM

Yeah it was in stock and said usually dispatched in 1 day it was the black Samsung s20 +

0 Helpful
Christopher_G
EE Community Support Team
In response to Markymark0906

‎13-09-2020 07:48 AM

OK thanks @Markymark0906

 

I'd recommend speaking to our Mobile Care team so they can check your order.

 

Let us know how you get on.


Chris

0 Helpful