Watch

pollyforro64
Explorer

‎23-10-2020 02:41 PM

I put in a claim  for the free watch with the Samsung 20 it was excepted but haven't heard anything back and its been nearly 4weeks ....thanks 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎23-10-2020 04:15 PM

Hi @pollyforro64.

 

Welcome to the community.

 

Did you make this claim on the Samsung website?

 

Jon

0 Helpful
pollyforro64
Explorer

‎23-10-2020 04:28 PM

Hi John  yes I did and was given a tracking number  but its never altered for the past couple of weeks 

0 Helpful
Jon_K
Former EE Employee
In response to pollyforro64

‎23-10-2020 04:48 PM

Thanks @pollyforro64.

 

I'd recommend contacting our Customer Care team so they can take a look at your account and give you an update.

 

Jon

0 Helpful