Upgrade Phone without ID confrimation to nu

[Lloyd7]

My Iphone has broken and is stuck on the loading screen, therefore will not turn on. I need to then upgrade asap to get a new phone. However, to confirm my order, it is sending an ID to my number. Yet I cannot confirm the number because I cannot get on my phone. 

Is there any other way I can finalise my order without having to send an ID to my number? 

[Chris_B]

@Lloyd7   Have you tried THIS ?  

[Lloyd7]

I have thank you Chris. Unfortunately still not luck. To be honest, it's been a nightmare the past month, constantly dying on me etc. I was needing to upgrade it anyway, just now it's essential considering I cannot even get on the thing! @Chris_B 

[Katie_B · Accepted solution]

Hello @Lloyd7. 

Thanks for coming to the community. 

I am sorry to hear that you have not been able to complete your order. 

I would recommend giving us a call by calling 0800 079 8586 from any landline or provider. 

A member of our upgrades team will be happy to process this for you. 

Katie 🙂