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Upgrade Help

devs21
Investigator
Investigator

‎16-10-2020 03:18 PM

Hi all,

 

Just after a little help.

 

I upgraded to a new phone yesterday and have just received it today. I've noticed they have sent me a new number with it where usually I wouldn't get this. On my EE account I now have the 2 numbers (Current and New) as what looks like open contracts. Is this normal? Or have something gone wrong with my upgrade?

 

Kind regards,

 

Dean.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎16-10-2020 05:57 PM

Hi @devs21

 

Thanks for coming to the community.

 

If this has a new number it sounds like you have had an additional contract added, did you place the order online?

 

Speak soon 🙂

 

Leanne.

0 Helpful
devs21
Investigator
Investigator
In response to Leanne_T

‎16-10-2020 06:15 PM

Hi Leanne,

 

Yes I did it online but that's how I've always upgraded and it's never happened before.

 

Regards

 

Dean.

0 Helpful
Leanne_T
EE Community Support Team
In response to devs21

‎16-10-2020 06:18 PM

Hi @devs21

 

Thanks for the quick reply.

 

If you get in touch with our Mobile Care team on 150, they can check this for you and help you get this sorted.

 

Let me know how you get on 🙂

 

Leanne.

0 Helpful