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Undesired LG TV

JFR-55
Explorer

‎16-12-2020 07:57 AM

I recently cancelled a new contract because I didn't want the free TV and wanted more time to consider my options.

 

When on-call to EE support, I specifically stated I didn't desire a TV. They told me I were to receive a coupon on I could redeem with a manufacturer and I shouldn't need to worry about the TV if I cancelled the new contract.

 

After resolving the issue, I now have received a text claiming a LG TV is to be delivered to my home.

 

Please advise. As I am now in the very situation I didn't want to be in to begin with.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎16-12-2020 08:19 AM

@JFR-55  If you took out a plan that has a free gift then you get that free gift.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
JFR-55
Explorer
In response to Chris_B

‎16-12-2020 08:30 AM

@Chris_B I cancelled the contract/plan over the phone, I was informed I would not be receiving any TV.

 

I am confused as to why I am now receiving a TV.

0 Helpful
Christopher_G
EE Community Support Team
In response to JFR-55

‎16-12-2020 12:13 PM

Hi @JFR-55

 

Welcome to the community.

 

I've sent you a private message to try and help get this sorted for you.

 

Please have a look and get back to me.


Thanks


Chris

0 Helpful