Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Sim upgrade

Murf500
Visitor

‎19-06-2020 02:15 PM

 I have just upgraded( 3 days ago) to a new EE sim only contract from an EE sim only contract, and have been sent a new Sim, however in the EE app my contract details have updated to the new contract  and I have received a bill which is the final one from my old contract.

Do I have to swap to the new Sim? obviously I want to keep my old number so can I leave the old Sim in my phone and ignore the new one?

I upgraded with the Carphone Warehouse by the way.

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎19-06-2020 02:25 PM

You may continue using old SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP