What is pay as you go and flex hibernation, and how do I stop it?

[Po0oley]

Have not used my SIM for just over 6 months due to Covid, how do I get it put of hibernation?

[Po0oley]

I have just noticed, that the SIM card used data I'm the last 20 days. So it should still be active - correct?

I use this SIM in a tracker connected to my car, so each time it moves it sends data. 

I logged onto my account and thought it may need topping up, so I have just stuck a fiver on it, but it is still not working. To test the sim I put the card into a different phone and it is unable to send or receive texts? My app is saying there is £7 in and also it has 9MB left?

Any suggestions?

[XRaySpeX]

No, @Po0oley, it is not using data that keeps it out of hibernation but the actual moment of buying of the data in the form of a pack or add-on.

To get it out of hibernation after 6 months of non-chargeable use, you need to phone CS. 

[Po0oley]

What times are they open?

Also, I have just found the last text I sent on the device, it was 27th August 2020, so 198 days, and it is showing that it went off almost 19 days ago. So this is the problem.

I have just stuck a fiver on it so I hoe I don't loose that.🙂

[XRaySpeX]

Yes, you've passed the 179 days since you last spent money on it. 

CS is open most days 8am to 9pm. Closes 8pm on weekends. 

[Po0oley]

Many thanks. I now know the reason,I will call them tomorrow to fix the issue and then stick a reminder  to send a text every couple of months to keep it going 

[Po0oley]

This has not actually fixed the problem, CS are saying the SIM card is now unblocked but I am still unable to use it. I have transferred the SIM into a phone and it still does now work, I try to send a text and the phone is saying 'operator determined barring' 

I don't know what else to do now?

[Leanne_T]

Hi @Po0oley 

Thanks for coming back to us. 

Are you in the UK at the moment? 

Leanne 🙂

[Po0oley]

I am in the UK, 

[Leanne_T]

Thanks @Po0oley

Are you able to make calls from the SIM? 

Leanne.