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Pre ordered samsung watch 4

Kirsty98
Explorer

‎27-08-2021 07:07 AM

I pre ordered the Samsung galaxy watch 4, had the confirmation email and I haven't heard anything since. I can't track it on EE or on DPD.

Help!

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎27-08-2021 08:24 AM

@Kirsty98  Have you had a tracking number?  An order number is not a tracking number.  This order number starts with a XKO or XKN. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Kirsty98
Explorer
In response to Chris_B

‎27-08-2021 08:39 AM

No I haven't. I've only had the order number 

0 Helpful
Leanne_T
EE Community Support Team
In response to Kirsty98

‎27-08-2021 10:21 AM

Morning @Kirsty98

 

Thanks for coming to the community. 

 

Please give our Mobile Care team a call on 150, they can check the order for you and let you know the reference number 🙂

 

Thanks. 

 

Leanne.

0 Helpful