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Norton Mix-Up: Norton Family on EE BB Redirects to Norton Security on Norton

XRaySpeX
EE Community Star
EE Community Star

‎09-11-2020 01:58 PM - edited ‎09-11-2020 02:05 PM

EE offers Norton Family free to BB users on https://broadband.ee.co.uk/norton-family but when you click "SIGN UP HERE" it leads you to the page on Norton for Norton Security Premium for free but only for 1 year, https://uk.norton.com/broadband-ee-nortonsecurity?ts=1604929042&key=5cd2f7462d40b825d30c366695663a78 ,

 

It should be leading you to the vicinity of https://family.norton.com/web/ but for free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
4 REPLIES 4
Leanne_T
EE Community Support Team

‎09-11-2020 03:51 PM

Hi @XRaySpeX

 

Thanks for letting us know, I will feed this back to the relevant team.

 

Thanks 🙂

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Leanne_T

‎01-02-2021 09:31 PM

Still doing it even today!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to XRaySpeX

‎02-02-2021 08:06 AM

Thanks for flagging @XRaySpeX

 

I'll chase this up now.

 

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-12-2024 10:27 PM

@mikejeffreys : How long ago did you previously top it up? It may have gone into hibernation after 6 months of non-chargeable use.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful