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No data after topping up 15 pound over phine

Dazjw2311
Visitor

‎27-10-2020 10:57 AM

I topped up after hearing you get 8gb data and unlimited texts etc on number 150, I got transfered to payment line . Payment got accepted but It says I have not data. Can someone help me. 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎27-10-2020 01:53 PM

Hi @Dazjw2311

 

Thanks for coming to the community.

 

Can you text BALANCE to 150 and let me know the reply?

 

Is this the pack you usually have with us?

 

Thanks 🙂

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2020 05:53 PM

What type of PAYG SIM do you have in your mobile router? Is it a phone SIM or a data SIM?

 

If it is a phone SIM, try testing PACK15 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP