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Ipods

Simons9570
Visitor

‎18-02-2021 08:36 PM

I received some iPods as an extra to my contract,I’ve had them since December(2months) the left ear has stopped working completely,how do I go about getting them replaced,can I do it online or will I have to phone 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-02-2021 09:10 PM - edited ‎18-02-2021 09:16 PM

@Simons9570   You need to contact Apple about this.  Download THIS app and select the correct options.   Oh and it’s AirPods not iPods as that is a different product from Apple   

under products select AirPods and the topic then choose how you would like to proceed.   But scroll down and the first article is about left/right AirPod not working and how you might be able to sort this yourself. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎19-02-2021 08:02 AM

Hi @Simons9570

 

Welcome to the community.

 

Have you tried un-pairing them and re-pairing them through Bluetooth settings? This happened to mine once and that fixed it.

 

This Apple Airpods article explains how to do it.

 

Chris