Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Data Meter malfunctioning

KnowingEE
Investigator
Investigator

‎30-08-2020 04:11 PM

Hello 

 

Few days ago I had 5.60GB of data left out of my 60GB bundle, I made a complaint to Ofcom in regards to my phone which is with another provider. The moment I finished with complaint, my internet with EE stopped. Apparently I ran out of data. 

I have repeatedly noticed data going faster than I’m using it. 
At 3.01 I have purchased additional 1GB data package and visited one website only. Four minutes later I checked the meter and there was only 871 Mb. It was a website, no videos, no downloading, no streaming, just me logged in.

  1.  

 

38DB97E4-B609-427F-9974-A98E4CE0F523.jpeg

 

 

 

32921783-35B9-4B20-B18C-74F12BFD94F5.jpeg

 

 

 

482A5372-9035-44F6-84CA-1A65718CDF18.jpeg

 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎30-08-2020 05:06 PM

@KnowingEE  And what else is connected to that router ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.