Apple Music set up

[Tofal]

I have recently upgraded to a new iPhone, and have Apple Music as a smart benefit. I already have a subscription to Apple Music, how do I set up the EE subscription so I’m not charged?

[Katie_B]

Hello @Tofal. 

Welcome to the community. 

When you log in to your My EE you are able to choose your Smart Benefit under the add-ons section. 

Once you have chosen Apple Music you will receive a text message to confirm this is active with a link you must then click on. 

Is your Apple Subscription with Apple direct or do you pay this through your EE bill?

Katie 🙂

[Tofal]

I already have it chosen but haven’t received a text. My subscription is with Apple directly don’t pay for it through EE.

Sent from my iPhone

[Katie_B]

Hi @Tofal. 

When you receive the text from EE you should receive a link, please click on this and it should ask if you wish to continue with your Apple ID. 

Please let me know how you get on, 

Katie.

[Tofal]

When will I receive the text though? It’s been almost a week since I upgraded and still haven’t received one

Sent from my iPhone

[Katie_B]

Hi @Tofal. 

Does your Smart Benefit show as active within your My EE?

If yes, what reports back when you text PICK to 150?

Katie.

[r3id]

Make sure you have Apple Music Activated in your smart benefits 

- https://myaccount.ee.co.uk/app/benefits-landing#smart-benefit-section

If it is then you should of had a text by now, can take up to 24 hours. If you haven't had the text call 150 and speak to customer services.

When I set mine up, I swapped from Bitbox to Apple Music it took about 30 mins for the text to arrive.

[Tofal]

It says that it’s in use. When I text PICK to 150 it says I have 2 in use Apple Music and BT Sport. Then tells me to choose either Apple TV+, Apple Arcade or Roam further pass.

Sent from my iPhone

[Katie_B]

Hi @Tofal. 

Thanks for confirming. 

I would recommend giving us a call and letting our customer care team know you have not received the text with your link. 

Katie 🙂

[r3id]

I’d do it via the portal online it’s far easier and u can see it happening. You can also see which options are available to you.

You may not have Apple Music as an option, I only got Apple Music as an option when I updated to a newer plan.