If you have purchased an Apple Watch from a third party, second hand or as a gift; this post should cover everything you need to know.
To use the full data and calling capabilities, you will need to have an iPhone 6s or a newer model (including SE) on an EE pay monthly or SIM only plan, and be running the latest iOS Software>
What mode should I choose?
You'll need to know what mode you want to set up the Apple Watch in.
You can select "set up for myself" in the Apple Watch App, which will enable you to buy a Personal Plan for your watch to use in conjunction with your iPhone. Or you can select "set up for a Family Member" which will enable you to buy a Family Member Plan.
Family Member Plans allow you to have a separate plan with it's own number and allowances. Once you're set up, you'll be able to set screen time limits, turn on features such as location sharing and activity minutes tracking.
Once set up your Family Member will be connected and have their own mobile plan to make or receive calls, messages, use Siri, Maps and more.
I bought an Apple Watch on my contract as a gift; what do I need to do?
The Apple Watch and iPhone must both be on the same EE account. If this is not the case, you will need to call 150 to get the data plan set up (we may need to do a credit check on the person who will be using the Apple Watch).
My Apple Watch was bought from a third party; what do I need to do?
If your Apple Watch was bought somewhere other than EE, such as Apple, John Lewis, Argos or somewhere else, you will need your My EE log in details to buy the plan and pair the Watch with your iPhone on EE.
If you have bought your Watch from a third party as a gift for the recipient to use with a Personal Paired plan, they will need an EE account and their My EE log in to activate the Watch with their iPhone. It's really important the watch and the iPhone are on the same account.
Full step by step support on pairing an Apple Watch can be found on the How do I pair my Apple Watch with my iPhone post.
I have purchased a second hand Apple Watch; what do I need to do?
Here are a few things you will need to check;
- The Apple Watch will need to have been unpaired by the previous owner from their iPhone.
- If this hasn't been completed the Apple Watch will be activation locked which means you cannot pair this to another iPhone.
- Details on activation lock can be found on the Apple support pages. Although you will not be able to unlock a watch that is still connected to someone else's Apple ID.
Once the above is complete you're ready to pair the Watch with your iPhone, details can be found on our How do I pair my Apple Watch with my iPhone post.
If you have any question just tap "Reply" below and we'll be happy to help.
