upgrade

[jadecusack]

how long does it take from making the firsy upfront payment for the new upgrade to dispatched

[Schockwave]

Hello @jadecusack ,

Welcome to the community,

Normally, EE do not take payment until the item is dispatched, which I presume that you have upgraded to a new one. Have you checked in My EE to see what it says? You will receive an email/text from DPD the night before and another one on the day of dispatch with a one hour window, if I have understood you right.

[jadecusack]

I paid a £50 upfront fee for my upgrade. No confirmation or that its been dispatched. Wont allow me to view the plan on my EE. Any way I can see if its been disputed or how long it normally takes??

[Christopher_G]

Hi @jadecusack

Which phone did you upgrade to? What was the colour and memory size too?

Chris

[jadecusack]

the iphone 14 pro max in gold and 128gb I think

Sent from my iPhone

[Christopher_G]

Thanks, @jadecusack.

I'm assuming it's an iPhone 13 Pro Max. The estimated delivery for the Gold 128GB version is to expect dispatch within 14 days.

DPD will be in touch when it's ready to be delivered. 

Chris

[lillymarshall_1]

Hello, I was just wondering how much it would be for a iPhone 13 in pink if I pay upfront with no monthly contract.

[Christopher_G]

Hi @lillymarshall_1

We only currently sell the iPhone 13 on pay monthly contracts. 

Chris