Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

eSim Activated - No Signal Now

RicardoLonUK
Investigator
Investigator

‎01-03-2022 04:57 PM

I have ordered an eSim for my iPhone 12 Pro Max, and activated it, now I have no mobile signal. I have turned the eSim off in settings. Re-started the phone and still no signal.

 

I do not have a number yet for the eSim as it is going to be a business line form a client. who has an EE pocket landline and needs me to take the calls.

0 Helpful
2 REPLIES 2
RicardoLonUK
Investigator
Investigator

‎01-03-2022 05:08 PM

I have now got it workiomg, but it has mioved my number from the physical sim to the eSim, not what I wanted to do. How do I get the number back onto my physical sim, and leave the eSim as a second line for my cleints business?

0 Helpful
James_B
EE Community Support Team
In response to RicardoLonUK

‎01-03-2022 05:44 PM

Hi @RicardoLonUK,

 

Welcome to the EE Community. 🙂

 

The account holder of the business account in question would need to order a SIM for you. Any SIM you order via your own account, will be for your existing number or a brand new line.

 

To order a new physical SIM, please visit myaccount.ee.co.uk/app/order-sim/.

 

James

 

 

0 Helpful