Hello @B209 ,
Welcome to the community,
Do you still have your old phone? You should still be able to transfer everything over from it, just like when you did it the first time after resetting it, just keep both phones close and it should do so.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
