Phone repair

[Hunter8991]

I have an iPhone 14 Pro Max, the back glass is smashed and the left side of the phone is buldging out from the screen (battery replacement needed) as I need the battery replacing will ee sort my battery out without having to sort out the back glass

[Christopher_G]

Hi @Hunter8991 

Welcome to the community.

I'm sorry to hear about your phone. Do you have insurance for it or are you looking to pay for a repair?

Chris

[Hunter8991]

I don’t have insurance on the device but to repair the battery is around £70 I am looking to pay for that

Sent from Outlook for iOS<>

[Christopher_G]

I'm not sure we'd be able to replace the battery if the phone is damaged like that, @Hunter8991 

If you speak to our Mobile Care team, they'll be able to look into this for you.

Chris

[Hunter8991]

I can’t mange to get In contact with anyone.  I’ve tried ringing the ee store I’m meant to be visiting in a couple of days but as soon as the automated voice message finishes it cuts off the call imminently,   The back isn’t very badly smashes it’s more cracked than anything

[Christopher_G]

Ah OK, thanks @Hunter8991 

They'll be able to inspect it when you go in and run through your options with you. Hope you get sorted.

Chris

[Chris_B]

@Hunter8991  They will repair all faults.    The back glass could break more and then you’ll want that fixed for nothing as it has more damage. .     Apple will do exactly the same as would any other repair company.    They wouldn’t undertake this unless all faults are fixed.   

[Nisbot]

Will youse replace an iPhone screen that’s been replaced with an aftermarket screen?

[Peter_W]

Good afternoon @Nisbot, welcome to the EE Community.

Screen repairs will always be outside of your handset warranty, but usually it's dependent on the overall condition of the handset for whether a repair is possible.

It's always best to get this checked by a technician in person so we can be 100% sure, so to find details of your nearest branch with in-store repairs, please check out our store finder here 😊

Peter