28-02-2024 03:36 PM
I have an iPhone 14 Pro Max, the back glass is smashed and the left side of the phone is buldging out from the screen (battery replacement needed) as I need the battery replacing will ee sort my battery out without having to sort out the back glass
28-02-2024 05:58 PM
Hi @Hunter8991
Welcome to the community.
I'm sorry to hear about your phone. Do you have insurance for it or are you looking to pay for a repair?
Chris
28-02-2024 06:12 PM
28-02-2024 06:22 PM
I'm not sure we'd be able to replace the battery if the phone is damaged like that, @Hunter8991
If you speak to our Mobile Care team, they'll be able to look into this for you.
Chris
28-02-2024 06:27 PM
I can’t mange to get In contact with anyone. I’ve tried ringing the ee store I’m meant to be visiting in a couple of days but as soon as the automated voice message finishes it cuts off the call imminently, The back isn’t very badly smashes it’s more cracked than anything
28-02-2024 06:29 PM
Ah OK, thanks @Hunter8991
They'll be able to inspect it when you go in and run through your options with you. Hope you get sorted.
Chris
28-02-2024 07:03 PM - edited 28-02-2024 07:08 PM
@Hunter8991 They will repair all faults. The back glass could break more and then you’ll want that fixed for nothing as it has more damage. . Apple will do exactly the same as would any other repair company. They wouldn’t undertake this unless all faults are fixed.