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Mac dropping hotspot to my phone

KiwiKaren
Investigator
Investigator

‎30-03-2022 04:54 PM

I connect my mac to my iphone's personal hotspot for Zoom calls (because my wifi isn't strong enough). That means I need it to stay connected for at least 90mins. It did this in the past with no problems and remained connected for as long as I needed it to. Now, like this year, it drops constantly - and my Zoom calls freeze. I can't find a reason for the dropping. Any suggestions please.

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12 REPLIES 12
XRaySpeX
Grand Master
Grand Master

‎30-03-2022 05:06 PM

Have you ceased your Zoom subs? Free Zoom only goes for 40 mins, if I remember.

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KiwiKaren
Investigator
Investigator
In response to XRaySpeX

‎31-03-2022 10:57 AM

Apologies, to be clear - this is nothing to do with Zoom (I have a Pro account). The hotspot dropping happens on anything I am doing on my Mac. However, it's not so much of a problem to recconnect when doing email or other work. The problem is when I am on a Zoom call, it clearly doesn't look good to a client to be freezing and losing part of the conversation - even tho it only akes a minute to reconnect.

 

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James_B
EE Community Support Team
In response to KiwiKaren

‎31-03-2022 12:20 PM

Hi @KiwiKaren,

 

Welcome to the EE Community. 🙂

 

Does your Mac lose connection to the hotspot, or does the phone lose its connection to the mobile network?

 

James

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KiwiKaren
Investigator
Investigator
In response to James_B

‎31-03-2022 02:42 PM

Hi James,

I can only assume it's my Mac dropping connection  because sometimes my phone still indicates its connected (icon top of home screen) when it isn't and it takes a few more seconds to catch up.

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James_B
EE Community Support Team
In response to KiwiKaren

‎31-03-2022 02:49 PM - edited ‎31-03-2022 02:50 PM

Hi @KiwiKaren,

 

Have you tried a wired connection between your phone and Mac to see if that resolves the issue?

 

James

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KiwiKaren
Investigator
Investigator
In response to James_B

‎31-03-2022 03:00 PM

My phone is typically plugged into my Mac (as hotspotting drains the power) and that doesn't resolve the problem.

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James_B
EE Community Support Team
In response to KiwiKaren

‎31-03-2022 03:05 PM

Hi @KiwiKaren,

 

In your Mac's network settings, are you selecting iPhone USB, rather than WiFi?

 

James

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KiwiKaren
Investigator
Investigator
In response to James_B

‎31-03-2022 03:11 PM

If I am understanding what you mean, then I don't typically get a choice. There is usually a section called "personal hotspots" and its listed under that (as it is today), else its listed with all the other 10-15 wifi connections in the list.

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James_B
EE Community Support Team
In response to KiwiKaren

‎31-03-2022 03:19 PM

Hi @KiwiKaren,

 

Please see this Apple support article for further details on how to establish a wired connection.

 

James

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