Faulty Apple Watch ultra return

[Sarahs1986]

Hi

The crown on my Apple Watch is sticking hard to rotate and when pushing it in at least six times it does nothing it works fine for a few turns then does the same 

I’ve had the watch a week and already booked a return through channel returns I’ve told them I want to return it for cancellation as I’ll be ordering the Apple Watch series 8 stainless steel instead 

I know if you change your mind you have to pay the postage will EE cover the postage for the faulty device 

thanks 

[Leanne_T]

Hi @Sarahs1986 

Thanks for coming to the community. 

Please give us a call on 150 and the team will certainly check the postage costs for you and see what they can do to help 🙂

Thanks. 

Leanne.