Esim

[AndraMircea]

Hello, I am trying to activate my esim but I do not have any signal on my old SIM card to revive the text with the code for activation. Please help ! 

[Leanne_T]

Hi @AndraMircea

Thanks for coming to the community.

Have you received the eSIM?

If so, and you have WiFi connection can you try the below steps:

1. go into Settings > Mobile Data

2. select Add Data Plan

3. use your camera to scan the QR code on your eSIM pack and once recognised you can confirm by pressing the Add Data Plan button

Thanks.

Lenane.

[AndraMircea]

Thank you so much. I did that and nothing happened

Sent from my iPhone

[Leanne_T]

Hi @AndraMircea

Where did you order the replacement eSIM?

What phone are you using?

Leanne.

[AndraMircea]

I received my e sim through mail. And I am using the iPhone 12 pro.

Sent from my iPhone

[Leanne_T]

Thanks @AndraMircea

Can you try restarting your iPhone and see if you get signal?

Thanks 🙂

Leanne,

[AndraMircea]

I restarted about 5 times and reseted my network settings for about 9 times. I tried to chat with technical support they said that is ok and obviously it’s not .

Sent from my iPhone

[Leanne_T]

Hi @AndraMircea

Did our Tech Gurus on chat advise the eSIM had registered for you?

Thanks 🙂

Leanne.

[AndraMircea]

Yes, he said it would work and it didn’t and I can’t call them and I have no idea what to do .......

Sent from my iPhone

[Chux]

I had the same problem this week.

Had a chat with the EE tech team, they could see my number (esim) as active, but it wasn’t working my end. While on the phone to them, I switched my number from primary line to secondary line and for some reason it started to work.

I’m using an iphone 12 pro.