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Esim

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Hpat2004
Visitor

‎03-01-2026 12:06 AM

I currently have a physical sim and am trying to change it to an eSIM for a new phone. There is no option available to do this on the EE website or app. I can only order a new physical SIM card which won’t work on my new device.  Anyone had this issue before? 

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Chris_B
EE Community Star
EE Community Star

‎03-01-2026 08:14 AM

@Hpat2004   eSIMs are only supported if you’re a contract customer. At present EE do not offer eSIM if you are a PAYG customer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎03-01-2026 08:14 AM

@Hpat2004   eSIMs are only supported if you’re a contract customer. At present EE do not offer eSIM if you are a PAYG customer. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.