Yes but she dangled the "Only I can give you the best discounts" carrot. Which adds up to an even greater scam... if it is a scam... because I'm now not wanting to call myself so that I don't miss out on an opportunity of a lower price.
I suspect it's genuine and a new approach, perhaps driven by the current pandemic situation but they've not really thought this through in terms of the potential requirement for me to give over card details. I recall getting a strange call from Santander a few years ago and the guy asked me security questions. I refused point blank to give them because he had called me. They went on to write to me instead but it delayed a process.
If they'll let me add the upfront fee to my bill then that would be fine. I have found that in the space of 24hrs I experienced two different EE staff where one was fine to add the upfront fee to my bill and another that told me he must take payment from me now via a card. The inconsistency examples are something I see regularly on this forum.
The other issue I have we EE's operations is that every time I place an order... I do not get a confirmation email. I don't think this happens with consumer orders. Perhaps just business orders. So, I never feel confident that my order is in the system. Every other company sends you an immediate order confirmation with reference number. With EE, you're on a wing-and-a-prayer until you get that DPD text to say your device in on its way. So, if I proceeded with placing an order with this kind of a call, I could relax a bit if I get an official confirmation email immediately. For the moment, I'm counting on her asking me to agree to the terms during the call and in some ways that confirms it's really EE. Usually when I'm agreeing to a new contract, the send you that text that takes you to a special site when you virtually agree to terms.
