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Are the sim-free pbones brand new or refurbished?

zoey7
Explorer
 
1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@zoey7  They are new.  You’ll be paying full price for them. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@zoey7  They are new.  You’ll be paying full price for them. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thank you, another question, what does it mean when the phone are graded? (See attached)

Screenshot_20240601_122209.jpg

Christopher_G
EE Community Support Team

Hi @zoey7 

That one that your looking at is not brand new. This is what the product description says:

All our Grade A devices are items that have been returned to us within the standard 14 day cooling off period, simply because customers have changed their minds. 

Thanks

Chris