19-04-2022 10:51 AM
Hello
i have been purchasing extra storage for my iPhone for 79 pence a month for ages now. Payment always taken out my bank account from my card details.
I got a message this week saying the payment method has been declined and now all my photos aren’t backed up.
I have tried re adding my bank card paying via PayPal and via my mobile - all the options it gives - oh and Apple Pay - none will work they keep getting declined.
I haven’t changed any of my bank details and my accounts have sufficient funds.
has this happened to anyone ?
thanks
19-04-2022 10:54 AM
@Vpep Is your card in date ? And you’ll be better off asking Apple as this is an apple service and has nothing to do with EE at all.
19-04-2022 11:05 AM
19-04-2022 11:06 AM
@Vpep You could check with your bank to make sure nothing has been blocked when you use that card.